The future is NOW.  Say “Hello” to the Modern House Call

Did you know your Local 4 Health Plan comes with a powerful benefit at no additional cost?  Blue Cross Blue Shield of Massachusetts (BCBSMA) is proud to bring you Telehealth! Through a partnership with Well Connection, powered by American Well, you can access a national network of board-certified doctors and therapists for video-visits. Get convenient medical or behavioral health care that includes visiting with a doctor to get your health questions answered and working with a therapist to treat common conditions like depression, anxiety, and stress.

On April 2, 2018, BCBSMA launched Well Connection, a new digital tool that lets members have live doctor video visits using their smartphone, tablet, or computer. Well Connection is replacing American Well, the Telehealth platform that our members have been using since March 2016. This updated service has a refreshed look and feel, as well as a new app and website.

If you already registered through American Well, your user name and account information have already been transferred to Well Connection. You will only need to reset your password. Some basic member information will be transferred to the new platform when resetting the password.

Telehealth represents another way to deliver highly personalized care that supports your health!  To learn more, or to download the Well Connection app, visit https://myblue.bluecrossma.com/health-plan/telehealth or www.wellconnection.comRead the Telehealth letter sent to members. 

Benefits of Telehealth:

Connect to Convenience 

All you need is a smart phone, tablet, or computer.

Save Time

Eliminate the need to miss work to make doctor appointments and to travel to and from a medical facility -- see a doctor while you're at work, at home, or wherever your life takes you. Convenient video visits with board-certfied doctors are available 24/7/365 for medical visits and by appoinment for behavioral health.

Simple to Use and Simply Secure

Telehealth is an intutitive and easy-to-use member benefit that protects your privacy and personal data with security that meets our stringent standards.


Give Telehealth a try today!  

Visit bluecrossma.com/telehealth to learn more and how to get started.  The Telehealth site is a digital asset dedicated to helping members understand and start using the benefit. 


Getting Sick Isn’t Convenient. Well Connection Is. 

You can see licensed doctors and providers for minor medical and behavioral health care using live video visits on your favorite device.

Real Doctors. Real Doctor Visits.

Licensed doctors and providers in the Well Connection network have an average of 15 years of experience. They can look up your medical history, diagnose and treat your symptoms, and prescribe medication,* if necessary.

Types of Covered Services

Can I Have Live Video Visits with My Doctor?

Find Out if You're Covered and what it Costs